https://www.jamespaek.com/about daily 0.75 2022-05-20 https://www.jamespaek.com/contact daily 0.75 2022-05-20 https://www.jamespaek.com/resume daily 0.75 2023-02-16 https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/cae74c1d-1349-4a1c-9c33-5dc5cd3c4d4a/Resume-+Ei.jpg https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/35f94001-cb29-4734-b72b-04e4c2e7d205/James+Paek+Profile+Pic.jpg https://www.jamespaek.com/work daily 1.0 2023-02-25 https://www.jamespaek.com/work/grs monthly 0.5 2022-05-20 https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/1653015093272-PXBKJYEIVKJK422UI3N5/Screen+Shot+2022-05-19+at+7.50.43+PM.png Work - GoBe X rhubarb studios CLIENTS GoBe ROLE User Research Lead, Design Consultant, UX Researcher COMPTENECIES User Research, Synthesis, UX Design, Product Testing DELIVERABLES TO GOBE Design Research Consultation, Empathy Tools https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/990b4ec0-4641-4bff-b294-a2efa95f44c2/Screen+Shot+2022-05-19+at+9.02.23+PM.png Work - GoBe X rhubarb studios - User Research I crafted and executed a design research plan that involved performing ethnographic interviews with various defined users, including caseworkers, city officials, and resident volunteers. I then synthesized the collected data into design insights through mind mapping and other design tools, looping in UX Designers, Product Owners and Software Developers to build empathy. https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/786193d8-23f1-4d67-8f53-86f462282c15/Screen+Shot+2022-05-19+at+9.02.34+PM.png Work - GoBe X rhubarb studios - Prototyping and Usability Testing I lead prototyping sessions with UX Designers and targeted users. These prototypes were then put in front of users in order to test their efficacy in the livestream through particular prototype testing. This work then informed the actual web application build https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/aa9b2741-a556-47d1-bd42-fd0601e2e8c8/Screen+Shot+2022-05-19+at+9.02.44+PM.png Work - GoBe X rhubarb studios - Empathy Tool Design I worked on creating an empathy tool that would house GoBe employees in understanding of the values and needs of primary stakeholders. This tool includes infographics that define the ecosystem of the stakeholders and personal journey maps of various personas. https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/2fa66648-ee65-435c-ad3d-0541ce8ec185/Screen+Shot+2022-05-19+at+9.02.59+PM.png Work - GoBe X rhubarb studios - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/cd4c9932-0c0a-4186-97eb-39b42ee1522b/Screen+Shot+2022-05-19+at+9.03.16+PM.png Work - GoBe X rhubarb studios - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.jamespaek.com/work/music monthly 0.5 2022-05-20 https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/1653021340718-XGYGU6TDVPVE0S7QISIM/Screen%2BShot%2B2022-05-19%2Bat%2B9.35.09%2BPM.jpg Work - Music https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/1653021441980-2SW0VMAYOK5OFEWS24P4/Screen%2BShot%2B2022-05-19%2Bat%2B9.34.41%2BPM.jpg Work - Music https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/1653021453009-5KHREJJQYIZMN4I0TS86/Screen%2BShot%2B2022-05-19%2Bat%2B9.33.19%2BPM.jpg Work - Music https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/1653021464936-HJH5TF0JAZE6RJV7Y90G/Screen%2BShot%2B2022-05-19%2Bat%2B9.33.48%2BPM.jpg Work - Music https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/b9f95e35-26b8-4fa6-bd87-0a6e5d746fcf/Exit-Us-Compilation-Artwork.jpg Work - Music https://www.jamespaek.com/work/mdhhs monthly 0.5 2022-05-20 https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/1f057317-60b1-4e6a-be03-ccf08c92efb4/Screen+Shot+2022-05-19+at+7.32.58+PM.jpg Work - Michigan State Department of Human and Health Services CLIENT Michigan Department of Human and Health Services (MDHHS) ROLE User Research Lead COMPETENCIES Design Research, Strategy, Prototyping, User Testing, Co-Design, Service Design, Story Design & Storytelling Artifacts DELIVERABLES TO MDHHS Working Form Prototypes, Service Prototypes, User Research & User Insights https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/1d7594d1-3ff5-444c-abc4-ea6c5ca77cec/Screen+Shot+2022-05-19+at+7.27.22+PM.png Work - Michigan State Department of Human and Health Services - Ethnographic Research I lead multiple ethnographic user interviews with residents who applied for public assistance in Detroit. In these interviews, it was important to not only capture the users' experience with DHHS, but to also understand their everyday lives, from the challenges of the Detroit busing system to difficulty of the public education system, in order to obtain information that would best shape the redesign of the public assistance application process. I also performed multiple observations at a local MDHHS office, spending time with caseworkers in their day to day interactions with clients and multiple case management softwares. https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/98ec9009-25d7-4524-a572-7259e6d4b1c3/Screen+Shot+2022-05-19+at+7.32.58+PM.jpg Work - Michigan State Department of Human and Health Services - Synthesis With the design team, I assisted in drawing out points of views and insights utilizing different design methodologies, including ecosystem maps, journey maps, and empathy maps. These insights were then utilized to scaffold ideation sessions framed by a wide array of “How Might We…” statements pushing the team to explore area of technology, gamification and services. Prototyping I then assisted in bringing ideas to life through prototyping. I partnered with fellow members to create prototypes. Each prototype was created in order to test specific aspects of initial design insights, including how color might affect the user experience in filling out the form, what a "cheat sheet" might look like for the citizen filling out the form, etc. https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/362f5510-d11f-49db-baf7-07bcb77c4987/Screen+Shot+2022-05-19+at+8.24.42+PM.png Work - Michigan State Department of Human and Health Services https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/a65c800c-19a6-4a60-9c83-783002d81eaa/Screen+Shot+2022-05-19+at+8.31.03+PM.png Work - Michigan State Department of Human and Health Services https://www.jamespaek.com/work/googlefacilitation monthly 0.5 2022-05-20 https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/f92f8c45-1aba-4280-81be-354ac7c0c4a6/Screen+Shot+2022-05-19+at+8.45.41+PM.png Work - civilla X Google - Make it stand out. CLIENTS Google & The Detroit Fire Department (DFD) ROLE Coach, Facilitator COMPETENCIES Coaching, Teaching, Facilitation, User Research & Synthesis DELIVERABLES TO GOOGLE Project Scope, Teaching, Facilitation & Coaching. DELIVERABLES TO THE DFD User Research, Insights & Prototypes by Google https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/c4faaf3d-c36e-403d-a6ed-c7eb5dad43be/Screen+Shot+2022-05-19+at+7.49.01+PM.png Work - civilla X Google https://www.jamespaek.com/work/james-paek-design monthly 0.5 2023-02-16 https://images.squarespace-cdn.com/content/v1/6286ff67e9bca31a058b4ec7/9c030f0d-b136-41d0-b2a8-103e7cfa8179/Screen+Shot+2022-05-19+at+9.02.34+PM.png